What is your return policy?

Eligible items that are unworn/unwashed, with all tags attached, & footwear in the original box with all packaging, may be returned back to us for exchange or refund within 7 days of the day they were delivered to you. 

If you selected local pickup, you will have 7 days from the date of purchase to exchange your items, or return them.

You can mail back items, or you can bring them to our store location.

HOLIDAY RETURN POLICY: Christmas Gifts purchased after Nov 25th, are eligible for exchange or store credit until January 6th with the tags attached. Must be added in the notes at checkout that it is a gift.

Do you offer free returns?

We do not include return labels with orders.

Which items are final sale?

You may return eligible items within 7 days of receiving them (if shipped), or 7 days from the date of purchase (if local pick-up was selected)

Items must be unworn/unwashed, with all tags attached, & footwear in the original box with all packaging.

We CANNOT take back an item that has been worn, even if it has been worn for a short amount of time. Any items that have been worn cannot be returned.


FINAL SALE items that can’t be returned include:

- SWIMWEAR BOTTOMS

- ONE PIECE SWIMSUITS

- Hair Accessories

- Face Masks

- Hats

- Socks

- Bodysuits

- Bralettes

- Intimates

- Gift Cards


Above items are FINAL SALE, no exceptions.

What if my item is damaged?

All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we sincerely apologize!

Please notify us & send a picture of the damage to hello@meadeux.com. We will refund you, or replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.

How to return an item?

Step #1:

Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the criteria stated.

Step #2:

E-mail hello@meadeux.com and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the return or issue store credit, and the item will be sent back to you at your expense.

Step #3:

Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.

Step #4:

As soon as we receive your return, we will process it promptly and contact you via e-mail.

Exchanges

Once we have received your return back, and it has been processed, you will be emailed a store credit, which you can then use to place a new order.

Please note: We cannot hold items that you wish to exchange for. If you want to ensure that your size does not sell out, you can purchase it, and then use your credit at a later date, as it will never expire.

Can I change or cancel my order?

Please be advised that once an order has been placed, we are unable to make any modifications to the order including cancellations, or applying discounts. No exceptions.

Questions?