FAQ's

WHO DO I CONTACT WITH QUESTIONS?

Contact us by chat, text 562-745-9535 or email at Hello@meadeux.com 

 

HOW MUCH DOES SHIPPING COST?

FREE if you are located in the U.S! Shipping starts at $10 everywhere else.

 

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! 

 

I PLACED A SUCCESSFUL ORDER BUT WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after one hour please contact us to make sure your order went through.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow one to five business days for order processing and shipment, and an additional two to five business days for delivery.

 

HOW DO I GET A REFUND OR MAKE AN EXCHANGE?

Some items are eligible for a return or exchange within 7 days of purchase. All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.

 

ALL SWIM BOTTOMS, ONE PIECE SWIMSUITS, INTIMATES, SOCKS & JEWELRY ARE FINAL SALE

We will process your return as quickly as possible, however, please allow up to five business days for a refund. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in refund of original order.

 

IF I PURCHASED AN ITEM ONLINE, CAN I RETURN IT TO THE STORE?

Yes, you can return any items purchased online to our store, as long as it meets our return policy included above.  

 

ARE RETURN LABELS INCLUDED?

We do not provide return labels at this time.